Terms and conditions

§1 General provisions

1. These Regulations constitute general terms and conditions within the meaning of Article 384 et seq. of the Polish Civil Code and apply to all contracts for accommodation services concluded at the FAMA RESIDENCE facility.

2. The Operator of the Facility and service administrator is:

ASL Alexander Lipkowski

ul. Długa 81–83

80-831 Gdańsk

NIP: 5542960147

3. A condition for making a reservation is reading these Regulations and accepting them, as well as acknowledging the obligation to pay resulting from the reservation made.

4. The Facility provides services electronically, including in particular the possibility of making reservations, concluding contracts, and contacting the Facility, as well as – where applicable – sending newsletters.

5. Technical requirements for using the reservation system include:

a. Internet access,

b. an up-to-date web browser supporting HTML,

c. an active email account.

6. Use of services via mobile devices is possible; however, the Facility is not responsible for data transmission costs charged by telecommunications operators.

7. Information published on the Facility’s website does not constitute an offer within the meaning of Article 66 of the Civil Code, but an invitation to submit offers, even if it includes prices.

8. Clients are prohibited from providing unlawful content or content violating applicable law.

§2 Definitions

1. For the purposes of these Regulations, the following terms shall have the following meanings:

a. Regulations – this document defining the rules for providing services at FAMA RESIDENCE.

b. Facility – the building located in Gdańsk (80-831), ul. Długa 81–83, where ASL Alexander Lipkowski conducts business activity in the field of accommodation services under the FAMA RESIDENCE brand.

c. Rooms – rooms intended for rental within the Facility.

d. Agreement – an agreement for accommodation services concluded between the Client and the Facility Operator.

e. Client – a natural or legal person making a reservation or concluding the Agreement.

f. Guest – a natural person using accommodation services under a concluded Agreement.

g. Operator / FAMA RESIDENCE – ASL Alexander Lipkowski conducting business under the name ASL Alexander Lipkowski.

h. Deposit – a monetary amount paid upon conclusion of the contract, governed by Article 394 of the Civil Code.

§3 Reservations and conclusion of the agreement

1. Reservations may be made via the Facility’s website, by telephone, email, via https://www.famagdansk.pl/, through booking portals, or in person at the Facility.

2. Online reservations are made via the booking system available at https://www.famagdansk.pl/ or through external systems cooperating with FAMA RESIDENCE, in particular booking portals (especially booking.com, expedia.com, and related services).

3. Advertisements, price lists, and other information regarding Rooms do not constitute an offer under Article 66 of the Civil Code or Article 14 of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention), but an invitation to conclude a contract.

4. By making a reservation, the Client submits an offer to conclude an accommodation agreement. If Rooms are available, the Facility sends a reservation confirmation with details.

5. The agreement is concluded at the moment the reservation is confirmed by the Facility.

6. The Facility offers the following types of reservations:

a. guaranteed reservations – requiring prepayment or a deposit,

b. standard reservations – without prepayment, payable on site.

7. For guaranteed reservations, maintaining the booking requires payment or deposit within the timeframe and amount specified in the confirmation. Failure to pay may result in cancellation.

8. For standard reservations, the booking is held until the time indicated on the arrival day. After that time, if the Guest does not arrive and does not inform about late arrival, the Facility may cancel the reservation after unsuccessful contact attempts.

9. Online reservation process:

a. selection of Room, offer, and stay dates,

b. review of terms and additional services,

c. completion of reservation form,

d. selection of payment method.

10. The Client may pay by:

a. payment card,

b. electronic bank transfer,

c. traditional transfer or on-site payment.

11. Electronic payments may be processed via external operators (TPay, eService, PayPal), responsible for correct processing.

12. For online payments, confirmation requires payment within 24 hours; otherwise, the reservation is automatically cancelled.

13. For traditional bank transfer payments, the reservation may be preliminary and valid for the period indicated in the confirmation. Failure to pay may result in cancellation.

14. The Guest receives a reservation confirmation including stay dates, price, scope of services, and payment/cancellation terms.

15. Pursuant to Article 38(12) of the Consumer Rights Act, consumers do not have the right to withdraw from accommodation contracts concluded at a distance if the contract specifies the date or period of service.

§4 Payments

1. The Guest is obliged to pay for the stay according to the reservation terms.

2. Accepted payment methods: card, online transfer, traditional transfer, on-site payment.

3. Online payments are processed via Tpay, eService, PayPal.

4. Payment operators are responsible for transaction security; the Facility does not process or store payment data.

5. For guaranteed reservations, the paid amount constitutes a deposit under the Civil Code.

6. If the Client fails to perform the contract, the deposit is retained by the Facility. If the Facility fails to perform, the Client may request double refund.

7. If the contract is performed, the deposit is credited toward the stay price.

8. If the contract is terminated by mutual agreement or due to circumstances beyond the parties’ control, the deposit is refunded.

9. Free cancellation conditions, if applicable, are specified in the offer or confirmation.

10. In case of late cancellation or no-show, the Facility may charge the cost of the first night unless otherwise stated.

11. For standard reservations, a payment card may be required as security; charging occurs only in cases specified in the Regulations or offer terms.

12. Remaining payment is due no later than on the arrival day unless otherwise stated.

§5 Stay and rules of use

1. The Guest must present an ID with photo at check-in. Failure may result in refusal to issue room access.

2. The Guest must complete and sign a registration card.

3. Starting the stay constitutes acceptance of these Regulations.

4. Hotel day: from 15:00 arrival day to 12:00 next day. If unspecified, one night is assumed.

5. Extension requests must be reported by 09:00 on departure day.

6. Staying after 12:00 or leaving belongings is treated as extension and may incur charges.

7. Rooms may not be transferred to third parties. Unregistered persons may stay 07:00–22:00; after 22:00 may result in additional charges.

8. Children under 16 must remain under adult supervision.

9. Pets are allowed only under owner supervision; must not be left alone.

10. Smoking (including electronic cigarettes) is strictly prohibited; violation incurs a 500 PLN deodorization fee.

11. Quiet hours: 22:00–06:00.

12. Guest is fully liable for damages caused by themselves or visitors.

13. Use of non-room electrical devices is prohibited except chargers.

14. Number of persons must not exceed reservation limit.

15. Rooms must be locked when leaving.

16. Liability for guest belongings is governed by Articles 846–849 Civil Code.

17. Complaints should be reported immediately at Reception.

18. Left items are stored for 3 months, then donated or disposed of.

19. Violations may result in termination of services and eviction after payment.

20. The Facility may refuse service to persons disturbing order, intoxicated, indebted, or previously violating rules.

21. Guests must use the Facility appropriately and respectfully.

§6 Liability

1. Only reservations made directly or via approved systems are honored.

2. Failure to arrive by the specified time may result in cancellation.

3. Guests must check room condition upon arrival and report issues immediately.

4. The Facility is liable for non-performance or improper performance under applicable law.

5. Liability does not include lost profits unless required by mandatory law.

6. The Facility is not responsible for force majeure events (natural disasters, infrastructure failures, government decisions). Alternative arrangements may be offered.

7. Guests must immediately report incidents that may cause damage.

8. The Facility may enter rooms only in justified cases (safety, emergencies, repairs, inspections), preferably informing the Guest.

9. Liability for guest belongings follows Civil Code Articles 846–849 and may be limited if items are not deposited.

§7 Fees

1. Price is determined at contract conclusion and remains fixed unless legal changes affect taxes or fees.

2. Remaining payment must be made before room access unless otherwise stated.

3. Payment is for room availability during the stay period regardless of actual use.

4. A local tax may be charged according to local regulations.

5. For indefinite stays, daily fees must be paid in advance by 09:00 each day.

6. Non-payment may result in termination of services and immediate eviction.

7. Deposit/cancellation/no-show rules apply as defined in §4.

8. In extraordinary circumstances, a voucher may be offered instead of refund with client consent.

§8 Complaints

1. The Facility must provide a room consistent with the reservation.

2. Complaints may be submitted:

a. email: info@famagdansk.pl

b. written at Facility address

c. verbally or in writing at Reception

3. Issues visible at check-in should be reported immediately.

4. Complaints are handled within 14 days.

5. If accepted, the Facility may: repair issues, replace equipment, change room, or offer discount/voucher (with Guest consent).

§9 Refusal of service

1. In case of serious violation of rules, the Facility may refuse further service; Guest must comply, pay due amounts, and compensate damages.

2. The Facility may refuse service if the Guest previously violated rules, caused damage, disturbed order, has debts, or poses a safety risk.

3. Service may be refused in cases of aggressive, abusive, or disruptive behavior, intoxication, or inability to ensure proper service.

§10 Personal data protection

1. Data controller: ASL Alexander Lipkowski.

2. Data processed under GDPR for: contract execution, legal obligations, claims handling, marketing, and newsletter (with consent).

3. Providing data is voluntary but necessary for booking.

4. Data may be shared with payment operators (Tpay, eService, PayPal), booking systems, accounting and legal service providers.

5. Data is stored for contract duration and legally required periods.

6. Guests have rights to access, correct, delete, restrict, transfer data, and object.

7. Guests may lodge a complaint with the President of the Personal Data Protection Office.

8. Detailed information is available in the Privacy Policy.

§11 Final provisions

1. Matters not regulated herein are governed by Polish law, especially the Civil Code and Consumer Rights Act.

2. The Client is responsible for correct data entry in the reservation form.

3. Regulations do not limit mandatory consumer rights.

4. Provisions apply to entrepreneurs where applicable and not contrary to mandatory law.

5. The Facility may cancel reservations if false, incomplete, or unverifiable data is provided, after attempting contact.

6. The Facility is not responsible for failures of reservation, payment, or communication systems caused by external factors or force majeure.

7. The Facility is not responsible for external payment operators or booking platforms (Tpay, eService, PayPal, booking portals).

8. The Regulations are effective from publication and may be changed due to legal or operational reasons.